DW Purchase Protection
You are protected whenever you make any purchase on Designer Wardrobe. We are able to provide a full refund if your item never ships or does not match the listing description*. Otherwise, all sales are final. The system we have in place to protect you is called DW Purchase Protection. By purchasing on Designer Wardrobe, you accept the following terms.
How it Works
- Your order has been marked as “Delivered”. You will still have 24 hours after delivery to inspect your purchase and make sure it meets the description in the listing.
- It has been a reasonable period of time since the purchase was made and we haven't heard from you. You will always receive a one-time notification via Email & SMS/text message (if opted in) 24 hours before your payment is automatically released to the seller, giving you time to open a dispute if required.
- You confirm that you received your item or leave positive feedback for the seller.
What is covered when your item is different from the listing description
|E.g. There's a stain or rip that wasn't mentioned
|Item not as described
|E.g. The item is a different size than what it was listed at
|Item is not authentic
|E.g. A counterfeit Gucci bag
If you believe your item to be a fake or replica item, make sure to open a dispute. For most items, we are able to help you make arrangements to verify the item, and if it’s not the real deal, you are able to return your item to the seller and get a full refund. Please note: you must open any disputes within the DW Purchase Protection period.
Disclaimer: Designer Wardrobe is a marketplace for secondhand items, and while it is fair and reasonable to expect that your item is consistent with the listing description - it is also important to thoroughly read the listing description and ask any questions if you have any. In the interest of fairness to both Buyers and Sellers - it is at Designer Wardrobe’s sole discretion to issue a full or partial refund for any dispute pertaining to consistency with the listing description.
What is not covered
It’s important to note that DW Purchase Protection does not cover issues with fit or style, or change of mind. However, you can always re-list the item on Designer Wardrobe!
If a refund is processed, please note that all refunds are processed in the original currency of purchase. Any discrepancies in refund amounts due to exchange rates or processing fees are dictated by your bank or card issuer's international transaction policies, which are beyond our control.
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