Spotting and reporting phishing attempts & scams

How to Report Phishing

If you suspect a phishing attempt, forward the suspicious email to: support@designerwardrobe.co.nz

Alternatively, use the Contact Us link and provide as much detail as possible about the suspected phishing incident or scam.

What is Phishing?

Phishing is a deceptive tactic used by scammers to trick you into revealing personal information or installing harmful software (malware) on your devices.

These individuals often pretend to be Designer Wardrobe representatives or create convincing messages and fake websites to steal your login credentials, passwords, or financial details. With this information, they could potentially lock you out of your account, steal funds, or commit identity fraud.

Phishing attempts can occur through messages on Designer Wardrobe, SMS texts, emails, and even QR codes.

If You Suspect You've Been Scammed or Phished

1. Report the Incident to Us

   Use the Contact Us link to reach our support team, or forward any suspicious emails to  support@designerwardrobe.co.nz.

   When contacting us, please include:

   • Screenshots of the message or email you received.

   • The Designer Wardrobe username or profile link of the individual requesting your information (if applicable).

   • The sender's email address or phone number, if available.

   • Any information regarding the request (e.g. requesting payment via a QR code).

2. Secure Your Information and Accounts

   • If you entered any payment information, immediately freeze your payment methods to prevent unauthorised transactions.

   • If you can still access potentially compromised accounts, change your passwords immediately.

3. Take Further Action

   • If you've lost access to your Designer Wardrobe account, try resetting your password using the "Forgot Password? link on the login page. If that doesn’t work, please Contact Us so we can help you regain access.

   • Contact your bank to see if you can reverse any fraudulent payments. Report any financial losses to your local police.
     
     Disclaimer: Designer Wardrobe is not liable for losses resulting from scams or phishing attempts.

Tips for Avoiding Scams and Phishing

At Designer Wardrobe, your security is extremely important to us. We encourage you to use our secure payment and shipping features for worry-free transactions.

Here are further precautions to protect yourself:

• Stay Within Designer Wardrobe: Avoid communicating or making payments outside of the Designer Wardrobe platform. Scammers often try to lure you away to obtain your contact information or direct you to fraudulent websites. Remain within the Designer Wardrobe system and be wary of messages attempting to redirect you.

• Beware of Urgent Requests: Scammers often use pressure tactics, deadlines, and threats to rush your decision-making. Be skeptical of messages demanding immediate action, such as clicking a link before it expires or threatening account suspension or order cancellation.

• Exercise Caution with Links: Do not click on suspicious links. You do not need to leave Designer Wardrobe to confirm a payment or receive an order. Suspicious links may lead to malicious software or viruses. Avoid clicking on links that you are unsure of.  Only copy and paste links if you are certain they are safe.

• Carefully Examine Message Details: Scammers often create fake websites and email addresses that closely resemble legitimate ones, but with slight variations, such as incorrect colours or added characters. Be wary of messages or websites that appear legitimate but request your personal information.

• Protect Your Personal Information: Unless you have contacted our support team regarding a specific issue, avoid sharing your data in messages. Information from your Designer Wardrobe profile settings (such as payment details, contact information, or address) is usually used automatically to complete a transaction, so there is no need to provide it in messages.

• Use Secure Checkout: Our secure payment provider handles all transactions, ensuring your financial details are not shared with the seller. With integrated shipping, we securely transmit only essential delivery details to shipping providers, eliminating the need to share this information in messages.

• Recognise Authentic Designer Wardrobe Communications: We send emails from addresses ending in @designerwardrobe.co.nz or designerwardrobe.com.au. Be cautious of email addresses that deviate from this format.

  Here’s an example of a fake message that was sent to a DW member:
• It did not come from a @designerwardrobe.co.nz or @designerwardrobe.com.au address.
• It requested payment details outside the platform.
• It asked the member to click a suspicious link (a QR code).
• 🛑 Reminder: Designer Wardrobe will never email you asking for personal or account information. All communication happens securely via DW Chat.