Book a Courier - Terms

By using "Book a Courier" or "Book a Courier Australia", you accept these terms and agree to the following:

  1. You will abide by Courier Post's terms and conditions.
  2. Designer Wardrobe may release your address, name, and phone number to facilitate delivery.
  3. Designer Wardrobe and Courier Post/NZ Post are not liable for any damage or loss to the item until it has an electronic scan applied, indicating the item has been accepted into the Carrier’s network. This includes parcels dropped off at an NZ Post location or if your label was not correctly printed.
    • "Book a Courier" is powered by NZ Post, so we are unable to assist if you believe your item has been picked up but not scanned. In this instance, please contact NZ Post directly at Phone: 0800 268 743 or Email: prohibited or restricted items.
    • You will provide accurate item measurements. Underestimating the item’s dimensions may incur extra shipping costs, which will be debited from any payment source associated with your account.
      • The calculation for overcharge includes the Courier's extra charge (the difference between your original payment and the amount the courier has charged us, which may include an administration charge of $5.50) + payment fees + GST.
      • If you overestimate the item’s dimensions (and the Carrier invoices Designer Wardrobe for less than anticipated), your account will not be credited.
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