Book a Courier

Book a Courier

• When your item has sold, just go to My Sales and then go to “Book a Courier” and follow the steps.
  • When sending to New Zealand, a label isn’t needed, just write it on the package. See the “Packaging” section for packaging tips! Optionally, you can print a label if preferred.
  • When sending to Australia: you must print the label and affix it to your parcel.
• You don’t need to add tracking to your sale - we’ll do that for you and let the buyer know as well.
• A courier will pick it up from the address you selected, and we’ll send you an email confirmation once it’s been picked up by them. Note: you don’t even need to be there when the courier arrives!

Packaging

• When sending to New Zealand: 📹 Watch the 20-second instructional video!
  • While you can use paper shopping bags, you still need to make sure your item is securely wrapped so that there won’t be any damage to it when it’s in transit.
  • You cannot use a box to send your item.
• When sending to Australia:
  • Make sure your item is appropriately packaged for international transit (paper bags are not recommended).
  • You can use an appropriately sized box to send your item.
• For any shipment, please do not use a material that is likely to result in damage to your item (such as tissue paper or newspaper).

If you don’t have any packaging materials, we’ve added some handy links below to purchase a bulk lot of compostable bags. You’ll have spare ones for future sales too! They are available online:

Very Small Bag (Compostable 100 Pack)

Medium Bag (Compostable 100 Pack)

Large Bag (Compostable 100 Pack)

• If you’re not using the above bags, please make sure the bag you use is within these sizes:

Pick-up

• Pick-up is from Monday to Friday. If you are leaving a pick-up note, please make sure these are clear and that your parcel is secure, and doesn’t exceed the maximum size. You don’t need to be there when the courier arrives.
• If there are any issues with your pick-up, or you need to adjust or cancel your pick-up, please contact NZ Post directly: 0800 268 743.
• If you choose to leave a parcel for pick-up unattended - Designer Wardrobe and NZ Post have no liability for loss or damage to the parcel until the courier has applied an electronic scan. learn more

FAQ

Can I cancel or change a booking?

Please contact NZ Post directly if you’ve made a mistake or need to cancel or adjust your booking. If you’re cancelling your booking, please let us know and we'll refund the courier booking fee.

Phone: 0800 268 743
Email: customersupport@nzpost.co.nz

How much does it cost?

• We offer some amazing rates (usually cheaper than sending from a post shop!). All pricing includes requiring a signature and is displayed when you click the "Book a Courier" option after a sale. Please note: for buyer and seller safety we do not have a non-signature option.
• The cost will vary depending on the category of your item (e.g. a top will use a medium Bag, but a jacket will use a large bag).
• You can pay directly for shipping on Designer Wardrobe using your Credit Credit.

Why is the price different to the shipping amount I entered?

Using our "Book a Courier" service when shipping your sold item is optional. When listing your item, we provide a "Book a Courier" estimation for shipping. You can then make this amount (or any amount you choose) your shipping price.

Can I send my item in a box?

• When sending to New Zealand: You cannot use a box to send your item.
• When sending to Australia: You can use an appropriately sized box to send your item.

Can I drop my parcel off at an NZ Post?

• When sending to New Zealand: If you have printed your label, you can drop your parcel to an NZ Post.
• When sending to Australia: You cannot drop your parcel to an NZ Post.

My courier hasn't arrived on my pick-up day. What happens now?

From time to time there may be a rare circumstance that prevents your courier driver from picking your parcel up on the requested day. If this does happen, the pick-up will likely occur on the following working day. If your courier has still not picked up the parcel within 2 days, we suggesting re-booking a pick-up or contacting NZ Post directly on 0800 268 743.