Cancellation Policy

Please note: We have you covered if you don't receive your item or if it's not as described. Learn more about DW Purchase Protection.

Can I cancel a purchase?

To ensure both buyers and sellers have a great experience on Designer Wardrobe, all purchases are legally binding once completed. While some sellers may accept cancellations as a courtesy, they're not required to do so.

I'm a seller who has accepted a cancellation. What do I do next?

To process your accepted cancellation, follow these steps:

Cancel the order: Find your listing, click 'More options', then select 'Cancel order' and follow the prompts.

Refund process: Once processed, any success fees you paid will be refunded directly to your DW Wallet.

Can sellers cancel purchases?

While uncommon, sellers may occasionally need to cancel due to circumstances beyond their control. Typical reasons include items listed with incorrect details (e.g., wrong condition) or items damaged beyond repair after listing.

If your order is cancelled: You'll receive a notification and a full refund to your original payment method. For questions about the cancellation, we recommend you contact the seller directly.

Important: To maintain a positive marketplace experience, accounts with excessive cancellations may face restrictions at our discretion.