Returns Policy

Any items purchased on Designer Wardrobe receive automatic  DW Purchase Protection . This entitles you to return your items for a full refund in some instances.  Learn more about DW Purchase Protection

If the item you received is not as it was described, and you are within your Purchase Protection period, you can return "Open a Dispute" to initiate a return. We will assess your dispute versus the listing description and if there are inconsistencies we will:

A
Allow you to send the item back to the seller and you will receive a full refund - or - 
B
Process a partial refund (if you would prefer to keep the item). Any partial refund is negotiated between the Buyer and Seller, but the final refund amount is at the discretion of Designer Wardrobe. This amount is carefully calculated based on the level of inconsistencies in the description (e.g. unreported damage and wear).
Designer Wardrobe has  zero-tolerance for fakes and replicas. If you believe your item to be a fake or replica item, please open a dispute as per the terms of DW Purchase Protection.

We want you to be satisfied with every purchase - however, it’s important to note that if you simply change your mind, we are unable to refund or organise a return for you. If this happens, you can always re-list your item(s) for sale.

How much time do I have?

The amount of time is as per the  DW Purchase Protection policy. If you do not open a dispute within this timeframe, you will be unable to return the item. Don’t worry, we’ll always let you know before this happens!

In some cases, you can extend your Purchase Protection period. Learn more about DW Purchase Protection

I have an issue with a purchase - what should I do?

1

Contact the Seller

If you have any concerns, please  message the seller as a first step. Most sellers are happy to quickly resolve any issues.

2

Open a Dispute

If you are unable to reach a resolution with the seller, you can submit a return/refund request by  Opening a Dispute

3

We’ll Review your dispute

The team carefully review all issues and make it a priority to reach a fair resolution as quickly as possible. To make the process fair and simple, the decision to issue a refund is at the sole discretion of the Designer Wardrobe team.

How do I return an item?

Once we have reviewed and accepted your return, please pack the item carefully using your own materials and courier it back to the seller's address within the period specified. Please note:

  • You are solely responsible for returning the item in the condition you received it.
  • Items are not eligible for return if they have been worn or used in any way.
  • Designer Wardrobe does not cover return postage costs.
  • If the seller does not provide a valid address within an appropriate time period, you may retain the item or organise retrieval with the seller directly via DW Chat.
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