Account Safety Guide

We work hard to provide a safe, secure, fun and inclusive marketplace for buyers, sellers and renters. If a transaction doesn’t go quite right, someone is attempting to deceive others, or if you notice any prohibited items or behaviour, please contact us and we’d be happy to help.

Online safety:

  • Don’t share your personal contact information (such as phone number or email address with anyone). We can’t help with interactions outside of the DW app or website.
  • Message your buyer or seller through DW Chat, to ensure there is a record of it.
  • Download our official App from the Apple App Store, where the developer of the App is Designer Wardrobe Ltd.
  • Do not share your account or password with anyone, including third-party websites. DW will never ask you for your password.
  • Come up with a great password that’s hard to guess, and change it frequently. Passwords that are non-dictionary phrases (and include numbers and special characters) are the strongest. Do not use the same password for more than one account, or repeat passwords.
  • If you allow your children to use your account, closely monitor their purchases and interactions with sellers.
  • Before buying online, read the listing and look at the photo(s) carefully. Ask the seller any questions before you make payment or make an offer.
  • Report any questionable or prohibited items.

Financial safety:

  • Never give out your personal financial (payment) information or contact information to another user, especially if they are asking for it outside of our App or site.
  • To protect you, transactions must be done through the App or site. We do not offer Purchase Protection if the payment is transmitted outside of the App or our site.
  • Thoroughly inspect the item upon delivery. Buyers have 24 hours from delivery to open a dispute. Once Purchase Protection has expired, all sales are final.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.