Inactive Accounts

We get it - nobody likes fees (we don't either!). But maintaining dormant accounts with positive DW Wallet balances does come with a cost. To help offset these expenses, Designer Wardrobe charges a small monthly fee for Inactive accounts.

If your Designer Wardrobe DW Wallet has a positive balance, and it has been over 12 months since you transacted using your DW Wallet (e.g. withdrew your DW Cash or made a purchase using DW Cash) -  your DW Wallet is considered ‘Inactive’. Once your account's DW Wallet is Inactive, your Designer Wardrobe DW Wallet balance will be charged a small fee (of up to $9.95 each month) until you:

Please note:

  • Once your DW Wallet balances reaches zero, no further fees are ever charged.
  • Any fees are only deducted from your DW Wallet (not any other payment source) and your account cannot go into a negative balance.
It’s super easy to avoid paying this - all you need to do is login to your Designer Wardrobe account within the time specified via email and make a purchase or withdraw some or all of your DW Wallet balance. This will prevent any fee from being deducted from your DW Wallet balance.
We will send you a 30-day warning notice if your DW Wallet is considered Inactive, as well as an additional notification on your first monthly charge.
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