Inactive Accounts

Nobody likes fees (we don't either!). But maintaining dormant accounts with positive DW Wallet balances does come with a cost. To help offset these expenses, Designer Wardrobe charges a small monthly fee for Inactive accounts.

What makes my DW Wallet "Inactive"?

If your DW Wallet has a positive balance, and it has been over 12 months since you last transacted using your DW Wallet (e.g. withdrew your DW Cash or made a purchase using DW Cash), your DW Wallet is considered 'Inactive'.

What happens when my DW Wallet becomes Inactive?

Once your DW Wallet is Inactive, your balance will be charged a small fee of up to $12.95 each month until you:

- Login to your Designer Wardrobe account, and

- Make a purchase or withdraw some or all of your DW Wallet balance

Will I be warned before any fees are charged?

Yes. We will send you a 30-day warning notice via email if your DW Wallet is considered Inactive. You will also receive an additional notification on your first monthly charge.

How do I avoid the Inactive fee?

It's super easy to avoid this fee. All you need to do is login to your Designer Wardrobe account within the time specified in your email and make a purchase or withdraw some or all of your DW Wallet balance. That's it!

Important things to know

Question	Answer
Can my balance go negative?	No. Fees are only deducted from your DW Wallet and your account can never go into a negative balance.
Will I be charged from my bank account or card?	No. Fees are only ever deducted from your DW Wallet balance, never from any other payment source.
What happens when my balance reaches $0?	Once your DW Wallet balance reaches zero, no further fees are ever charged.
Do I need to do both steps (login AND transact)?	Yes. You need to both login and either make a purchase or withdraw funds to reactivate your wallet.