Why are there Fees?
We are dedicated to being an honest, fair and transparent company which is why we have a very simple structure for fees.
These fees go toward improving the service we provide (including things like the iPhone App), as well as making sure you have as Safe + Easy experience as possible when Buying or Selling on DW, while being part of a great community
It is free to sign up and free to list items for sale - success fees are only charged when items are sold. You will be charged just 6.9% (+2.9% credit card/admin fee) when your items sell. That’s it! The fee is automatically deducted before being released to your DW Wallet.
We want you to have a great time making extra money while renting out your items, which is why we have increased protection for renters with the addition of DW Rental Insurance. This is automatically applied when you list an item for rental on Designer Wardrobe. Learn more about DW Rental Insurance
Each time you successfully rent your items out - you will keep 80% of the total rental price as your earnings. No extra fees. Simple! It is free to list items for rent - success fees are only charged when items are rented. The fee is automatically deducted before being released to your DW Wallet. Please note your earnings do not include Shipping or Insurance fees, which we pass on to the Borrower.
Do you charge Credit Card/admin fees?
Shoppers are able to purchase your items via Credit Card, which makes it a lot easier to pay for items. It’s great for you because it means your listings are more likely to sell.
As part of this service, Credit Card service fees are charged to us. Designer Wardrobe absorbs some of this cost, with the rest being shared with you as the seller. This charge is also passed on for bank deposits due to the administration required to facilitate bank transfers.
We only charge Credit Card/admin fees to Sellers when they successfully sell items, and completely absorb the cost for Rentals.
Who pays for delivery?
As a seller, if you choose to use our DW Shipping Kit, this service is provided at no cost to you. Designer Wardrobe picks up part of the cost of this service, with the rest being paid for by the buyer as part of the total purchase price. Learn more about DW Shipping Kits
If you would like to organise your own shipping, you choose a shipping amount which we then pass on to the Buyer. When you send your items, you retain 100% of the shipping cost you have charged in order to cover the postage. To better estimate shipping costs, please refer to your chosen courier’s rate-card.
There’s still a delivery charge included when I pick up an item. Why?
There are administration fees that come with facilitating Pickups on a marketplace while keeping the platform safe for buyers and sellers. Designer Wardrobe picks up part of the cost of this service, with the rest being paid for by the buyer as part of the total purchase price.
Is there a fee for withdrawing my earnings?
Absolutely not, that's all yours! There is no cost to you when withdrawing your earnings from your DW Wallet to your bank account.
What currency are fees charged in?
All fees are in $NZD (New Zealand Dollars) unless otherwise stated unless otherwise stated.