Any items purchased on Designer Wardrobe receive automatic DW Purchase Protection. This entitles you to return your items for a full refund in some instances. Learn more about DW Purchase Protection
If the item you received is not as it was described in the listing you can return it to Designer Wardrobe. We will assess the item versus the listing description and if there are inconsistencies we will A: send it back to the Seller and you will receive a full refund or B: Send you back the item and you will receive a partial refund (if you would prefer to keep the item). Any partial refund is negotiated between the Buyer and Seller, but the final refund amount is at the discretion of Designer Wardrobe. This amount is carefully calculated based on the level of inconsistencies in the description (e.g. unreported damage and wear).
Designer Wardrobe has Zero-tolerance for Fakes and Replicas. If you believe your item to be a fake or replica item, please initiate a return. We will physically verify the item and if it’s not the real deal, we will return it to the Seller on your behalf and you will receive a full refund.
We want you to be satisfied with every purchase - however it’s important to note that if you simply change your mind, we are unable to refund or organise a return for you. If this happens, you can always re-list your item(s) for sale.
How much time do I have?
The amount of time is as per the DW Purchase Protection policy. If you do not open a dispute within this timeframe, you will be unable to return the item. Don’t worry, we’ll always let you know via email and/or the mobile App before this happens!
In some cases you can extend your Purchase Protection period. Please read about DW Purchase Protection for more information.
I have an issue with a purchase - what should I do?
- Contact the Seller
If you have any concerns, please contact the seller as a first step. Most sellers are happy to quickly resolve any issues.
- Open a Dispute
If you are unable to reach a resolution with the seller, you can submit a Return request by Opening a Dispute.
- We’ll Review your dispute
The team carefully review all issues and make it a priority to reach a fair resolution as quickly as possible.
How do I return an item?
- Print a free shipping label and send the item to us
Once you we have reviewed and accepted your return, we will email you a free return shipping label. Please pack the item carefully using your own materials and courier it to Designer Wardrobe within five business days of submission. You are solely responsible for returning the item in the condition you received it. Items are not eligible for return if you’ve worn or used it any way.
- We review your return
The DW team will carefully review every return by hand, based on the reason for return. We may contact you for more information to make our assessment.
- We make a decision
Once your return is processed we will be in touch. To make the process fair and simple, the decision to issue a full or partial refund is at the sole discretion of Designer Wardrobe. Any returns resulting in a full refund will go directly back to the Seller unless otherwise arranged.